Privacy Policy

We're pretty serious about keeping your information safe and sound

Last updated: January 2024

Introduction

Look, we get it - privacy policies aren't exactly exciting reading material. But here at Emberlyn Quinthor Architecture, we think you deserve to know exactly what happens with your personal info when you work with us or visit our site.

We've been designing sustainable spaces across Toronto since day one, and that same care we put into our architectural work? Yeah, we apply it to protecting your data too. This policy covers everything from initial consultations to project completion and beyond.

For Clients

Project info, design preferences, and communication records are stored securely throughout our collaboration.

For Website Visitors

Basic browsing data and contact form submissions are handled with care and never sold to third parties.

What Information We Collect

Depending on how you interact with us, we might collect different types of information. Here's the breakdown:

Personal Details
  • Name and contact information
  • Email address and phone number
  • Mailing address for project sites
  • Business information if applicable
Project Information
  • Property details and specifications
  • Design preferences and requirements
  • Budget and timeline expectations
  • Photos and site documentation
Technical Data
  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Referring website data
Communication Records
  • Email correspondence
  • Phone call notes
  • Meeting summaries
  • Consultation feedback

How We Actually Use Your Information

We're not gonna beat around the bush - here's exactly what we do with the info you share:

Project Delivery & Communication

Obviously, we need your contact details to actually work with you. This includes sending design proposals, scheduling site visits, sharing project updates, and keeping you in the loop about timelines and budgets. We're pretty communicative during projects - it's kinda necessary when you're building something together.

Legal & Regulatory Compliance

Architecture in Canada comes with legal requirements - building permits, zoning compliance, professional standards, all that fun stuff. We maintain records as required by Ontario's architectural regulations and general business law. Nothing shady, just covering our bases and yours.

Website Improvement

We check out how folks use our website to make it better. Which pages get the most views? Where do people spend time? This helps us figure out what content's actually useful and what needs work. It's basic stuff, really.

Portfolio Development

With your explicit permission, we might feature completed projects in our portfolio. We always ask first and respect if you'd rather keep things private. Some clients love the publicity, others prefer discretion - we're cool either way.

Who We Share Information With

Let's be straight - we don't sell your data. Period. But architecture projects involve collaboration, so here's who might see your info:

Contractors & Builders

Project specs and site details go to construction teams. They can't build your dream space without the blueprints.

Legal & Regulatory

Building departments, permit offices, and sometimes lawyers when contracts are involved. Standard procedure.

Consultants

Structural engineers, sustainability experts, landscape designers - specialists who help make projects awesome.

Important: All third parties we work with are bound by confidentiality agreements. They can't use your information for anything beyond the specific project we're collaborating on.

Security Measures We've Got in Place

We take data security pretty seriously. Here's what we do to keep your information locked down:

Encrypted Communications

All emails and file transfers use encryption. No one's snooping on our conversations.

Secure Cloud Storage

Project files live in password-protected, encrypted cloud systems with regular backups.

Limited Access

Only team members directly working on your project can access your information. No free-for-all here.

Regular Security Audits

We review and update our security practices regularly to stay ahead of potential threats.

Your Rights Over Your Information

Under Canadian privacy law (PIPEDA specifically), you've got some solid rights when it comes to your personal data. Here's what you can do:

You can request a copy of all the personal information we have on file about you. We'll get it to you within 30 days, though complex requests might take a bit longer. No charge for reasonable requests.

Noticed we've got your address wrong or an old phone number? Just let us know and we'll update it. Accurate information helps us serve you better anyway.

Want us to delete your information? We can do that, with some exceptions - we're legally required to keep certain project records for a specific period. But anything beyond legal requirements? Gone if you want it gone.

Change your mind about something you previously agreed to? That's totally fine. Just know that withdrawing certain consents might affect our ability to complete your project or provide certain services.

Need your project data in a format you can use elsewhere? We can provide that in common file formats like PDF, DWG, or structured data files.

Cookies & Tracking Technologies

Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's the deal with what's tracking you on our site:

Cookie Type Purpose Duration
Essential Cookies Make the website actually work - login sessions, form submissions, basic functionality Session/30 days
Analytics Cookies Help us understand what pages are popular and how people navigate the site 1-2 years
Preference Cookies Remember your settings like language preferences or display options 1 year

Managing Cookies